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Terms of Play

A confirmed sports bet cannot be cancelled or changed. Cash Out is not guaranteed, may be suspended or disabled, and is not available for free bets or risk-free bets. We accept bets up to the advertised start time and settle every bet using decimal odds. Bet Builder may combine selections from one event only, while maximum bets vary by sport. For casino games, the game server result prevails over any different result shown on your screen.

Your account stays personal

You may play only when you are at least 18 and have reached the legal gambling age where you are. Online gambling must be legal where you live, both when you open an account and each time you play.

Your account must carry your own correct name. A single account is allowed per person, household or address, phone number or email address, and internet protocol address. If you open or try to open duplicate accounts, we may close some or all of them without compensation. Every action through a duplicate account is void, its promotions will be cancelled, its winnings will be voided, and the account is closed for good with no way to reopen it.

Keep your login and password private. Activity carried out with the correct credentials is treated as yours. Never sell, transfer, buy or acquire an account or any value connected with one.

We may ask for ID, proof of address, evidence that you own a payment method, transaction histories, or information about your source of funds. You must provide everything requested within 30 days. We may withhold payments or suspend the account while waiting, and we may permanently close it if you miss that deadline. Verification is usually completed within 10 days after you give a complete answer, although a complex case or added checks may take longer. Checks may include a phone call, face verification or other identity procedures.

After 180 days without a login, we may charge a monthly administration fee of 10 CAD. If the balance is below 10 CAD, we may take the whole balance. No further fee applies once the balance reaches zero.

To request ordinary account closure, email [email protected]. Closure is available only with no balance and no pending withdrawal. If you request closure while a positive balance or pending withdrawal remains, all funds in the account will be voided.

Money follows account checks

We set the minimum and maximum deposit amounts. Any card or other payment method you use must belong to you.

Deposits are generally not refunded. We may consider an exception for a technical problem or a payment-instrument problem, but a refund request must reach support within 24 hours of the transaction. No refund can be made once that deposit, or the bonus that came with it, has been used for a bet.

Where possible, a withdrawal returns through the method used for the deposit. Your preferred method is not guaranteed, and we may use another payment system. Deposits must be wagered at least 1x before withdrawal. If the amount wagered is below the deposit, we may cancel all winnings and keep a commission of 10% of the last deposit, never less than 0.75 CAD, or 15% when the account was funded by bank card or bank transfer.

We may decline a withdrawal if the account has not met minimum monthly wagering of 30 CAD in the same calendar month. You may have no more than 3 pending withdrawals at once. Once all conditions and checks are complete, the financial department works through a request within 3 business days after it is made or after the previous withdrawal request was paid.

Your activity during the previous 90 calendar days determines your VIP level and therefore your daily and monthly withdrawal limits. Deposit and withdrawal patterns and bonuses received may change that level.

The money in your account is not held like a bank balance, and it earns no interest.

Bonus conditions remain specific

You can hold one bonus per person, family, household address, phone number, computer and internet protocol address. A promotion's own terms prevail if they differ from these general rules. Real money is wagered before the bonus balance.

Casino bonus wagering must be completed within 10 days, while sports bonus wagering must be completed within 30 days. After the relevant period, the bonus and winnings from it are voided. If you try to withdraw before completing wagering, the bonus balance and all winnings derived from it are voided.

Unless a promotion says otherwise, a no-deposit casino bonus has 40x wagering and no more than 5x the bonus may be withdrawn. A deposit casino bonus has 35x wagering on the deposit plus bonus, with no more than 10x the bonus withdrawable. Winnings above either withdrawal limit will be voided. Winnings from no-deposit free spins are capped at 120 CAD and carry 40x wagering.

Most slots and scratch cards contribute 100% to wagering, live games and video poker contribute 10%, and table and card games contribute 0%. Some special games contribute 50%, others contribute 10%, excluded games contribute 0%, and jackpot slots, Slingo and bingo games cannot be played with bonus funds.

Promotion abuse includes a single bet above 150 CAD before wagering is met, minimum-risk strategies, moving between games with different contribution weights after a large win, switching from high-risk to low-risk play after a large win, two-tier betting, delaying a round or feature to preserve value, and exploiting software, bugs or failures. If we determine that promotion abuse, fraud or manipulation occurred, we reserve the right to void the promotions, void and confiscate their winnings, and prevent future promotional participation.

Coins unlock Shop rewards

You receive 1 Coin for every 15 CAD wagered on casino games, and 5% of each deposit is credited as Coins. Coins may also come from top positions in our in-house tournaments and from weekly or one-time challenges.

Shop bonus money works only in our Casino section. It has 30x wagering to complete within 10 days, and at most 5x the bonus may be released. Shop bonus spins must be activated in your profile and played within 7 days of purchase. Their winnings become bonus money with 40x wagering to complete within 10 days, and no more than 75 CAD may be released. Any excess will be voided.

Shop free bets work only in Sports. Activate one within 24 hours, stake its full amount once, and roll over the winnings at least 3x at odds of at least 2.10 within 30 days.

Cards are bought with Coins and carry their assigned rewards. Completing a card collection awards its cash prize, which must be wagered 1x before withdrawal.

Wheel spins follow wagering

You earn one Wheel of Fortune spin for every 150 CAD wagered on eligible casino games. You may earn at most 3 per day and hold at most 10. Wagering with bonus money and sports bets earn no spins.

Cash prizes from the wheel must be wagered 1x. Free spins from the wheel must be used within 7 days, and their winnings carry 40x wagering. Bonus money from the wheel needs 40x wagering, expires after 7 days and releases no more than 5x the original bonus.

Some games remain restricted

NetEnt games and a few individual slots are not available in Canada.

Complaints begin with support

Send your first query to [email protected]. If that response does not resolve a complaint about a gambling transaction, send a detailed written complaint from your registered email address, including your username, full registered name, the reason, a full explanation, and the relevant dates and times. We will give you the outcome within 10 days after receiving the complaint, although an unusually complex investigation may take longer.

The English version of these terms prevails over any translation.

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