Contact Support

Support handles practical issues

Contact the team when you need help with any of these matters.

• Updating account details or closing your account
• Supplying documents for verification
• Understanding a deposit or withdrawal
• Asking about a cancelled or delayed withdrawal
• Checking a bonus or a bonus that was not credited
• Requesting self-exclusion
• Exercising a privacy right or making a privacy request

Help stays available

Our support team is available 24/7. Start a live chat for direct assistance, or email [email protected]. These channels can help identify the issue and explain what information or documents are needed next.

Account closure can be discussed through live chat or email. A self-exclusion request should be sent by email so the team can close the account as soon as practicable.

Complaints follow a clear route

Raise the issue with Customer Support first. To make a formal complaint, email [email protected] so the responsible department can review it. If the first response does not resolve a complaint about a gambling transaction, send a detailed written complaint from your registered email address with your account details, a full explanation, and the relevant dates and times. We will provide the outcome within 10 days after receiving it, although an unusually complex investigation may take longer.