Responsible Gambling

Minors must not take part

Registration by anyone under 18 is prohibited and illegal. We check the age of every customer, and winnings gained by an underage player will be cancelled.

When a computer is shared with children, family or friends who cannot legally register or bet, use filtering and parental-control software to restrict access. Net Nanny is one example of such software. Keep your account details away from every other person who uses the device.

Play remains leisure

Treat gambling as leisure, not as a source of income. Use only spare money that you can afford to risk. Keep track of both the time you spend and the amount you stake.

A loss is not a reason to keep playing for an immediate recovery. Stepping away can interrupt that pattern. Pay attention when gambling begins to replace work, study, relationships, hobbies or ordinary spending.

Notice the situations that influence your decisions. Arguments, frustration or disappointment can create an urge to play, while running out of money can leave you feeling lost or desperate. Gambling should not take priority over money meant for anything else. If play no longer feels like an ordinary leisure activity, take a break and consider support.

Check the effect on your life

These questions can help you notice whether gambling is causing harm.

• Does gambling take you away from work or school?
• Do you play alone for long periods or mainly to escape boredom?
• Have family or friends criticized how you gamble?
• Have you lost interest in people or activities that used to matter?
• Have you hidden the time or money spent, or borrowed or stolen to gamble?
• After a loss, do you feel driven to recover the money straight away?

If most of your answers are yes, gambling may be a problem. Speak with an organization that provides advice and support.

A break can start through support

To request self-exclusion, email [email protected]. Your account is then closed as soon as we practically can.

Tell us about any other accounts you hold with us and do not open new ones. We will make reasonable efforts to prevent new accounts, but you remain responsible for ensuring that no further account is opened. We are not responsible for possible losses on other accounts.

Specialist support is available

GamCare offers consultation, advice and practical help with the social effects of gambling.

Gamblers Anonymous is a fellowship of people working on their own gambling problems while helping other compulsive gamblers. It has regional offices around the world.

Gambling Therapy provides support and counselling for people affected by gambling. These organizations can help you discuss the effect gambling has on you or someone close to you.